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Contact Centre

Your call centre, without the call centre

Inbound, outbound and blended calling for distributed teams. Agents log in from a browser or their mobile; supervisors barge, whisper and monitor in real time.

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  • No setup fees
  • Live in 10 minutes
  • 24×7 support
Cloud Call Center Live on your ApnaLeads dashboard Active
  • Predictive dialer
  • Barge, whisper, snoop
  • Sticky agent
  • Live wallboard
Setup time Under 10 minutes

Work from anywhere

Agents in five cities behave like one floor. Nothing to install.

More talk time

Predictive dialing removes the dead air between calls.

Total visibility

Every call recorded, every agent metric live, every dispute settled.

What you get

Built to do the whole job

Not a stripped-down starter tier. Everything below ships with Cloud Call Center.

Predictive dialer

Auto, progressive and preview modes for outbound campaigns.

Barge, whisper, snoop

Coach a live call silently, or step in when a deal needs saving.

Sticky agent

Customers reconnect with the agent who already knows their case.

Live wallboard

Queue depth, SLA, AHT and agent status on one screen.

Quality scoring

Score recorded calls against your own QA rubric.

CRM screen-pop

The customer's history opens before the agent says hello.

How it works

Three steps to live

Our onboarding team does this with you on a call. Most customers finish in a single sitting.

  1. 1

    Add your agents

    Invite the team, set roles, skills and shift timings in minutes.

  2. 2

    Design the queues

    Skill-based routing, priority queues and overflow rules per campaign.

  3. 3

    Manage by numbers

    Live dashboards, recordings and QA scores drive daily coaching.

Who uses this

Where Cloud Call Center earns its keep

  • Finance Collections and tele-sales floors with strict recording and QA.
  • E-commerce Seasonal support spikes handled by temporary remote agents.
  • Healthcare Centralised appointment desks serving many hospital branches.
See all industries
One toll-free number now serves all six of our hospitals. Emergency calls jump the queue and reach the on-call doctor directly. Appointment no-shows are down 31% thanks to automated reminders.
Dr. Farhan Qureshi Chief Administrator, MediCare+ Hospitals, Hyderabad

Works even better with

Hosted IVR Cloud IVR Toll-Free Number 1800 Numbers Voice Broadcasting Outbound Voice

FAQ

Cloud Call Center, explained

The questions our sales team gets asked most about this product.

What do agents need to take calls?
A browser and a headset, or just their mobile phone. There is no desk phone, no PBX and no software to install on their machine.
Can supervisors listen to live calls?
Yes — snoop silently, whisper to the agent without the customer hearing, or barge in to take over the conversation.
How many agents can I add?
Growth includes 10 agents. Enterprise is unlimited, and we regularly run floors of 500+ concurrent agents.
Does it integrate with my CRM?
Yes. Native integrations with Zoho, Salesforce, LeadSquared, HubSpot and Freshsales, plus a REST API and webhooks for anything else.

Still deciding? Ask us directly →

⚡ No setup fees · Live in 10 minutes

Ready to set up Cloud Call Center?

Book a free 20-minute demo. We will configure it live on the call, on your own numbers and your own use case.

Book Free Demo +91 99112 29504

Talk to a real person, in India, 24×7. No bots, no call queues.

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